The comprehensive mobile time tracking app, Time Matters Go, was updated to allow additional calendar functionality including adding and editing events and converting them to time entries to help capture more billable time. Users also benefit from improvements to the user interface which now responds to swipe interactions and displays helpful icons on events for better usability.
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By partnering with LawTap, “the #1 appointment booking and scheduling software for lawyers…”, PCLaw | Time Matters™ introduced integrated appointment scheduling for Time Matters users. With the integration, users can schedule several types of meetings based on available times in their Time Matters Calendar, and send automatic appointment confirmations and reminders to clients.
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Our team took action, in response to the COVID-19 pandemic, to help minimize business impacts for our customers. AMP Membership customers received specific information about our Go mobile timekeeping apps and Web platforms to stay connected to their firm's vital information while working from home. We added Customer Support resources, hosted Live Virtual User Group Meetings, provided free Online Training on P|T University, and our CEO, Chris Stock, presented helpful information and best practices about remote work and using PCLaw | Time Matters solutions at home.
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We aim to provide our customers with great support and state-of-the-art training resources. These enable firms to operate efficiently, enjoy their practice, provide great client service and be as profitable as possible. With these outcomes in mind, we created P|T Community which is full of resources like Live Chat Support, P|T University Training, Event Calendars, Video Resources, Product Documentation and more, to help firms utilize their PCLaw and Time Matters software to their maximum benefit.
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Available on P|T Community, the launch of P|T University brought a new level of educational support and materials to AMP users of PCLaw® and Time Matters®. This new resource provides you with on-demand courses, and live online training. Advanced training courses on a variety of topics can bring users even more efficiency, save them time, and boost their firms’ bottom lines.
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Only available to AMP customers, our team launched a Live Chat feature available through P|T Community, as an additional way to connect with support. Ideal for troubleshooting, and receiving articles, videos, and other on demand resources, Live Chat gives another helpful option to our busy users to connect with the PCLaw | Time Matters™ support team.
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New software releases for the Go mobile apps and Time Matters brought an enhanced experience to customers. PCLaw Go users were given easy login options with Apple Touch ID and Face ID, some new timer format choices, and a few interface improvements with the version 2.0 release.
Time Matters users were brought new functionality and improvements when upgrading to the 16.5 version. They now benefit from email improvements, support for new software packages, and were given access to eFiling options with InfoTrack, now available for courts in several states with more on the way.
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We understand the importance of using technology to improve the way we work. It is the premise on which our business is built. To ensure that our team has the best tools to meet client needs, we gave them better software to work with. We invested in an improved centralized database to manage customer requests and information, and new platforms to provide training and support resources.
In keeping with our brand promise, “Dedicated to you in the past, here for you now, committed to you in the future,” we invested in additional Customer Support team members in North America. Our team draws from their experience in the legal, bookkeeping, technology, and other industries to understand our customers, speak their language, and provide world-class support.
To provide our customers with additional value we introduced free use of the Go mobile apps. This is included with the Annual Maintenance Plan (AMP). This added resource allows users to accurately track time, both in and out of the office, and associate those time entries to their PCLaw or Time Matters software with the click of a button. Our line of Go mobile apps makes it possible for law firms to maximize their billable hours and improve their overall profitability.
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We hosted our first Partner Conference welcoming over 100 legal technology experts to Raleigh, NC. Value add services from our Partners range from software implementation and customization to workflow consulting and best practices. By partnering with the best consultants, communicating with them about their experiences with clients, and understanding the needs of law firms, we can develop better informed solutions to increase efficiency, and provide additional resources to legal professionals to help them perform at peak levels.
We created a new department dedicated solely to client success. This department expands on company efforts to ensure that you gain the most benefits from our PCLaw® and Time Matters® software. Our team focuses on building on feedback from customers, increasing client engagement, and providing world-class training resources. The Client Success Team aims to bring you an enhanced customer experience with PCLaw | Time Matters.
Meet our Leadership Team
Our new Client Visit Program was launched. To gather more information and feedback from clients, PCLaw | Time Matters™ team members go on-site at client locations to meet with users. Understanding more about clients’ preferences, motivations, issues, goals, and needs, helps guide our software development. Client visits are an ongoing source of valuable information at PCLaw | Time Matters™. Interested in having PCLaw | Time Matters visit your firm? Email us at firstname.lastname@example.org.
To support the growth and development of PCLaw® and Time Matters® practice management software solutions, LexisNexis® and LEAP Legal Software entered into an agreement to form a new joint venture. As PCLaw | Time Matters™, the newly created entity, we are dedicated to providing world-class on-premises legal software with new product innovations and support resources designed for customer success. The new Read more