Annual Maintenance Plans
As a valued Annual Maintenance Plan customer,
you have a full range of benefits offered through the Thrive program,
designed to help you get the most out of your practice management software.
Already an AMP customer? Log in to your customer portal to access your benefits.
• On-demand resources including quick-tip videos, recorded webinars, and answer centers
• New product releases and updates
• Technical support staff to help with product upgrades and technical issues
• A team of account managers, coaches, advisors, and certified partners
• Monthly Office Hours webinars that answer your product questions
• Cloud-based hosting opportunities with the LexisNexis® Authorized Hosting Providers Program
• Product and CLE training through LexisNexis University
Bypass first level support and get the solutions to your practice management problems faster than ever. Your Certified System Administrator will will gain direct phone access to senior technical engineers for support help during normal hours.
Eligible customers must complete a 301 Pro Certification course and pay a flat yearly fee of $1,500 no matter how often you need access. Call 800-328-2898 to inquire and receive your premium access phone number for direct access to 2nd level technical support engineers. *
Schedule weekend appointments with technical support agents for product installations and upgrades without any interruption to your normal working hours during the week.
Available to Annual Maintenance Plan customers a la carte with a non-refundable flat fee of $450 per session, call 800-387-9785 to schedule your appointment 5 business days prior to the requested appointment date. Your support agent will dedicate that time will dedicate that time to you and will be on call for the duration of your appointment. **
**Licensees are eligible to reserve weekend technical support assistance for an additional fee. Available Saturday and Sunday, excluding holidays recognized by LexisNexis. Reservations are subject to availability and must be scheduled 5 business days in advance. Assistance is limited to upgrade and install services. No data corruption assistance is available during weekend support hours. No cancellations, refunds, or returns for reservations.