Annual Maintenance Plans

As a valued Annual Maintenance Plan customer,

you have a full range of benefits offered through the Thrive program,
designed to help you get the most out of your practice management software.

Already an AMP customer? Log in to your customer portal to access your benefits.

An Annual Maintenance Plan gives you access to:

     • On-demand resources including quick-tip videos, recorded webinars, and answer centers

     • New product releases and updates

     • Technical support staff to help with product upgrades and technical issues

     • A team of account managers, coaches, advisors, and certified partners

     • Monthly Office Hours webinars that answer your product questions

     • Cloud-based hosting opportunities with the LexisNexis® Authorized Hosting Providers Program

     • Product and CLE training through LexisNexis University

Plus, you have access to our all-new Annual Maintenance Plan Add-Ons which include:

  AMP +

Bypass first level support and get the solutions to your practice management problems faster than ever. Your Certified System Administrator will will gain direct phone access to senior technical engineers for support help during normal hours.

Eligible customers must complete a 301 Pro Certification course and pay a flat yearly fee of $1,500 no matter how often you need access. Call 800-328-2898 to inquire and receive your premium access phone number for direct access to 2nd level technical support engineers. *

  Weekend Support

Schedule weekend appointments with technical support agents for product installations and upgrades without any interruption to your normal working hours during the week.

Available to Annual Maintenance Plan customers a la carte with a non-refundable flat fee of $450 per session, call 800-387-9785 to schedule your appointment 5 business days prior to the requested appointment date. Your support agent will dedicate that time will dedicate that time to you and will be on call for the duration of your appointment. **

Want to learn more about how to upgrade or renew your Annual Maintenance Plan?
Contact us today and become a product power user.

Already a customer? Access your customer benefits now.

*Licensees with Certified System Administrators are eligible to purchase a premium access phone number for direct access to 2nd level technical support engineers.  Access is limited to the Certified System Administrator.  The caller will be verified prior to assisting.  Telephone Support shall be available 8:00 am – 8:00 pm EST/EDT Monday through Friday, excluding holidays recognized by LexisNexis. “Certified System Administrator” means an employee or agent of Licensee certified under the LexisNexis University Software 301 Pro Certification Course. with and the knowledge and experience to identify and isolate Problems and to provide sufficient information and assistance to LexisNexis to be able to reproduce such Problems. Licensee may be required to re-certify the Certified System Administrator if LexisNexis makes significant updates to the software programming. If the Licensee’s Certified System Administrator is no longer employed by the Licensee, a new Certified System Administrator would be required to maintain eligibility for AMP+ Support.

**Licensees are eligible to reserve weekend technical support assistance for an additional fee. Available Saturday and Sunday, excluding holidays recognized by LexisNexis. Reservations are subject to availability and must be scheduled 5 business days in advance. Assistance is limited to upgrade and install services. No data corruption assistance is available during weekend support hours. No cancellations, refunds, or returns for reservations.

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